配送ポリシー
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms Of Service. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
Shipping options & rates
We ship domestically within Australia. Your orders will be dispatched and posted within 7 days.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard Shipping
Standard shipping parcels are sent via Australia Post, FedEx and TNT Australia. If you live on the Sunshine Coast, we also offer pick up from our warehouse located in Kunda Park.
Express Shipping
Express shipping parcels are sent via Australia Post, FedEx and TNT Australia.
International Shipping
We do not offer international shipping at this time.
Signature on Delivery
Australia Post, FedEx and TNT Australia may require a signature unless you specify otherwise when placing your order. If you request a parcel, be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order.
Additional fees, such as customs duties, taxes, or handling charges, may apply for international shipments. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.
Order processing time
We strive to process and pack your orders with care and efficiency. Please allow 7 days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking & confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or damaged packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 7 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
Returns & exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available 9:00am AEST to 5:00pm AEST. You can reach us via email at shop@morphd4x4.com.au.
Policy updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a work address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as our shipping provider/s may return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge.
No guarantee of delivery time
Please note that the delivery times specified are approximate and as provided by Australia Post, FedEx and TNT Australia. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing MORPHD!
Effective Date: 3 August 2024